SHI Software Reseller
Effective 3/12/08 our new Volume License Reseller is SHI (Software House International) .
SHI is UC's strategically sourced and designated reseller for the following software publishers:
- Adobe
- Filemaker
- McAfee
- Microsoft
- Symantec
New users click the Register Here link to create an account and browse the catalog. http://www.ships.shi.com/go/ucriverside
Ordering Guide
- Authorized Users - All UC System Departments within the State of California.
- Delivery Orders - The scope of this effort is nationwide. Delivery requirements will be stipulated on Delivery Orders.
- Ordering Methods - Orders are placed directly with SHI in accordance with SHIPS ordering procedures. Orders can be placed electronically, via SHIPS, paper or facsimile. These options are subject to your local policy.
- Ordering Address - SHI, 33 Knightsbridge Rd, Piscataway, NJ 08854
- Remit To Address - SHI, P.O. Box 8500-41155, Philadelphia, PA 19178-8500.
- fax number - (800) 814-756
- phone number - (800) 535-5210
- ucsystem@shi.com
- http://www.ships.shi.com/go/ucriverside
- Please include the following on all orders:
- Customer Name
- Billing Address
- Shipping Address
- End user name, phone number and email address
- Method of payment - if credit card (please contact your Inside rep to relay the credit card information)
- Products being purchased and quantity
- Quote number referencing the purchase
- Points of Contact - For information or questions regarding ordering, order status, delivery, warranty or maintenance, contact:
Primary Points of Contact / SHI
Issue orders to:
Software House International, Inc.
33 Knightsbridge Road
Piscataway, N.J. 08854-3925
Web: http://www.shi.com
Email: ucsystem@shi.com
Toll Free Phone: 800.535.5210
Phone (Toll): 732.764.8888
Toll Free Fax: 800.814.7567
UC System Team Members (Primary Points of Contact)
Amanda Moler - Account Manager
(800) 535-5210
ucsystem@shi.com (Hours: 7 am - 4 pm PST M-F)
James Cheng - Inside Sales Rep
(800) 535-5210
ucsystem@shi.com (Hours: 8 am - 5 pm PST M-F)
Kristen Straszewski
(800) 535-5210
ucsystem@shi.com (Hours: 8 am - 5 pm PST M-F)
Brian Raffuel
(800) 535-5210
ucsystem@shi.com (Hours: 8 am - 5 pm PST M-F)
Remittance Address:
SHI
PO Box 8500-41155
Philadelphia, PA 19178
Federal Tax ID#22-3009648
| Point of Contact/ Escalation | Role/ Responsibility | Response Time |
|---|---|---|
| Inside Sales Representatives | Day-to-Day customer service questions, such as order placement, order tracking, quotations, return authorizations, licensing questions, etc. |
Within 4 business hours, with at least status on resolution, if not with the final resolution. |
| Amanda Moler Account Manager 800-535-5210 |
Overall management of the relationship between SHI and the customer. Has the authority to take into consideration special circumstances to make exceptions to SHI's general policies. |
Within 4 business hours, with at least status on resolution, if not with the final resolution. |
|
Frank DiIusto |
Management of the Inside Sales Representatives. Escalation point for any over-all quality concerns at SHI |
Within 8 business hours with either status or resolution. |
|
Al Fitzgerald |
Management of the Account Executives. Has the authority to approve contract terms and conditions and to make exceptions as deemed appropriate. |
Within 8 business hours with either status or resolution |
|
Thai Lee |
Executive authority over all of SHI |
Within 8 business hours. |